Domestic Appliance Parts and Spares

So you've found something that you want to buy online, but need a bit of reassurance before you commit to paying. You'll probably want to make sure that your card data is being used responsibly and that your details aren't going to be compromised... here's what to look out for:

1. Always ensure when you are entering card details, you can see a locked padlock or unbroken key symbol next to the address bar or at the bottom of the page.  Double clicking on the padlock symbol will display further security information for the site. When you are asked for payment information, we use secure forms from Sage Pay, and your payment is taken from Sage Pay’s own secure site. You will see the padlock etc when you are asked for your payment details by Sage Pay.
2. Have a look for the sites Security policy.  This should detail what information they are going to collect and how they are going to use it.
3. If you come across 3D Secure and haven’t registered, make sure you do.  3D Secure provides an additional layer of protection by asking you to enter a password that has been registered with your bank.   This way if your card information is obtained illegally, it will help to prevent funds being spent in your name.
4. Keep hold of any confirmation emails that you receive.  Always check goods against your card statements. This way you can easily identify charges that you don’t recognise
5. Make sure the retailer you are shopping with has some level of PCI compliance.  If you can’t find the information you’re looking for, don’t be afraid to contact the retailer and ask
6. It may sound obvious but make sure there are contact details on the site including a physical address.
7. Check online for reviews.  With social media more popular than ever, if a customer has received bad service, the chances are they will have put it online.
8. Try using a credit card rather than debit-It will offer you more consumer protection
9. If you haven’t received your goods and are unable to contact the company in question, contact your bank for a chargeback.

Sage Pay transactions

What is Sage Pay?

Sage Pay is, the fastest growing independent payment service provider (PSP) and is a division of business software company Sage, one of the UK’s most trusted business brands. We process over 4 billion secure payments each year, for over 30,000 + UK businesses of all sizes. They all rely on Sage Pay to keep their money moving and help them to tackle online card fraud, insuring that the payment process is safe and easy for you — their customer.

Making it safe to shop online

By using Sage Pay, the company you're about to shop with is ensuring that your card details are not compromised. At Sage Pay we encrypt every transaction to the highest global standards. Our secure systems are scanned and audited regularly by one of the world’s leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online.

Sage Pay also automatically provides all of it customers with fraud prevention tools — what that means for you is that if your card has been compromised somewhere else, our e-tailers are using technology that will help to prevent your details from being illegally used on their own site.

We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information. For any data protection queries, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

As a payment service provider (PSP), thousands of businesses outsource their transaction security to us. It's our top priority to ensure that your customers' transaction data is kept secure at all times, which is why we comply with the Payment Card Industry Data Security Standard (PCI DSS).

If you have any other questions, please do call us, or check out Sage Pay’s FAQ here:

http://www.sagepay.com/help/category?filters=tid%3A124&solrsort=sort_title%20asc

Security Code?

The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder to know it.

Some card issuers refer to this number as the 'Card Security Code' others as the 'personal security code' and others as 'Card Verification Value'.

Some cards, many UK-issued cards for example, have a three-digit number printed at the top of the signature strip on the reverse of the card.